Hi Achaeans
We took the plunge on Thursday and bought software to run our ecommerce business. Our due diligence (thanks to Christian) took about 2 weeks and involved
- a review of the current software available
- discussions with 5-7 ecommerce businesses and others with experience with the ‘money’ end
- setting up our own selection criteria
- ensuring that the backend (settlements, audit, reconciliation, etc) will work.
It was a big job and gave us the confidence to make a decision. My advice, don’t undertake this sort of decision without a thorough ‘due diligence’ process. And I mean actually writing up a table and doing a serious assessment.
We decided on Infusion CRM. Why?
- it can manage both online and offline businesses
- it is the most automated software and will remove a lot of our current manual processing
- it has a very good CRM database
However, it’s not all roses!
- will take considerable time and effort to load information
- you’ll need someone with a good understanding of software
- it’s not cheap (upfront fee plus monthly fee)
And I’m sure that as we install the software we’ll have some frustrating moments.
We’re happy with the decision and look forward to ramping up our ecommerce business.
Until next time
Gail Geronimos
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